A few months ago, the administrative assistant at my work left. I'm not angry about that. She got a better position, moved, it was just a better situation for her. I'm happy for her.
However, I have feelings about her replacement. Feelings. Negative feelings. Angry feelings. Frustrated feelings. Exasperated feelings. I don't want her job, but I'm positive I could do it better than she does.
Here's the sitch: I'm in charge of ordering supplies for our department. Anything we need for class, labs, whatever, it's my job to order it. Because I work for a corporate entity, there is a defined procedure for obtaining approval for those supplies. I create a want list (a list of the things we need), I submit it to the administrative assistant, she performs some kind of black magic involving Accounts Payable, and the list gets returned to me with a Purchase Order number on it. Then I place an order, everyone's happy.
At the same time New Girl was hired, the system for Purchase Orders changed in some way. My part in it is the same (I think), but apparently something has changed in the black magic portion of the process. I found this out because shortly after she arrived, I discovered that two of my purchase order requests had not been returned in about 2 months. I asked her about it, and she pulled out a folder and asked me, "Is that what these are?" My requests had been sitting on her desk for 2 months, without being processed.
This is where the drama started. I asked her if there was another way she wanted me to submit them. I thought maybe they had gotten lost or delayed because the change dictated that I needed to follow a different protocol in requesting purchase orders. She told me she was working with the assistant from another campus on the purchase order process, so things were moving more slowly that usual. I asked her if she needed me to resubmit these requests to the other campus for the time being. She said I couldn't do that because she (New Girl) had to "be aware" of what was ordered. I asked what she needed me to do. She told me a really long story. It had a cast of characters that ranged from humble instructors like myself, to corporate employees in charge of huge budgets. None of it involved telling me what I had to do. I was losing my patience. I said, "Those are all great things. What do you need ME to do to make this process more efficient." Commence another epic recounting of the entire system.
I took my issues up the ladder. I spoke to my supervisor. I spoke to the campus president. No one could figure out what my role is in this process.
I now have 5 pending Purchase Order requests, the oldest of which dates back to July 17, that have not yet been approved. I have a list of supplies needed a mile long and all it does is get longer. Yesterday, I took some students to a lab where we did not have enough supplies to get everything we need done. A colleague who teaches the dissection portion of Anatomy and Physiology is attempting to teach the class without enough gloves, surgical masks, or absorbent pads. Next week, I have to teach a class how to run a blood test, and we don't have enough syringes to make this happen. And to make things even more awesome, the vendor where we obtain our testing supplies has placed a hold on our account due to nonpayment.
My supervisor is working on it. The Dean of Education is working on it. The Vice President for Campus Affairs is working on it. I don't know where the problem is. But while this is being "worked on," I continue to submit lists and request Purchase Orders, none of which get approved. And who suffers? My students. I have to somehow teach students practical skills without the supplies they need to perform those skills. I have coworkers asking me when they're going to get their supplies. All I can do is shrug.
And the other day I drank way too much coffee, had a minor panic attack, and started looking for new jobs.
Universe, HELP!!!! What can I do that I have not already done?
However, I have feelings about her replacement. Feelings. Negative feelings. Angry feelings. Frustrated feelings. Exasperated feelings. I don't want her job, but I'm positive I could do it better than she does.
Here's the sitch: I'm in charge of ordering supplies for our department. Anything we need for class, labs, whatever, it's my job to order it. Because I work for a corporate entity, there is a defined procedure for obtaining approval for those supplies. I create a want list (a list of the things we need), I submit it to the administrative assistant, she performs some kind of black magic involving Accounts Payable, and the list gets returned to me with a Purchase Order number on it. Then I place an order, everyone's happy.
At the same time New Girl was hired, the system for Purchase Orders changed in some way. My part in it is the same (I think), but apparently something has changed in the black magic portion of the process. I found this out because shortly after she arrived, I discovered that two of my purchase order requests had not been returned in about 2 months. I asked her about it, and she pulled out a folder and asked me, "Is that what these are?" My requests had been sitting on her desk for 2 months, without being processed.
This is where the drama started. I asked her if there was another way she wanted me to submit them. I thought maybe they had gotten lost or delayed because the change dictated that I needed to follow a different protocol in requesting purchase orders. She told me she was working with the assistant from another campus on the purchase order process, so things were moving more slowly that usual. I asked her if she needed me to resubmit these requests to the other campus for the time being. She said I couldn't do that because she (New Girl) had to "be aware" of what was ordered. I asked what she needed me to do. She told me a really long story. It had a cast of characters that ranged from humble instructors like myself, to corporate employees in charge of huge budgets. None of it involved telling me what I had to do. I was losing my patience. I said, "Those are all great things. What do you need ME to do to make this process more efficient." Commence another epic recounting of the entire system.
I took my issues up the ladder. I spoke to my supervisor. I spoke to the campus president. No one could figure out what my role is in this process.
I now have 5 pending Purchase Order requests, the oldest of which dates back to July 17, that have not yet been approved. I have a list of supplies needed a mile long and all it does is get longer. Yesterday, I took some students to a lab where we did not have enough supplies to get everything we need done. A colleague who teaches the dissection portion of Anatomy and Physiology is attempting to teach the class without enough gloves, surgical masks, or absorbent pads. Next week, I have to teach a class how to run a blood test, and we don't have enough syringes to make this happen. And to make things even more awesome, the vendor where we obtain our testing supplies has placed a hold on our account due to nonpayment.
My supervisor is working on it. The Dean of Education is working on it. The Vice President for Campus Affairs is working on it. I don't know where the problem is. But while this is being "worked on," I continue to submit lists and request Purchase Orders, none of which get approved. And who suffers? My students. I have to somehow teach students practical skills without the supplies they need to perform those skills. I have coworkers asking me when they're going to get their supplies. All I can do is shrug.
And the other day I drank way too much coffee, had a minor panic attack, and started looking for new jobs.
Universe, HELP!!!! What can I do that I have not already done?
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